At Shady Customs, we take pride in providing high-quality car and motorcycle accessories to our valued customers. To ensure transparency and clarity regarding refunds and returns, please review our policy below.
Refunds:
We understand that sometimes circumstances may arise where a refund is necessary. However, due to the nature of our products, we do not offer refunds unless the item received is defective or damaged upon arrival.
In the event that you receive a defective or damaged product, please contact our customer service team within 7 days of receiving your order. We will assess the issue and provide further instructions on returning the item for a refund or replacement.
Please note that refunds will only be issued to the original payment method used for the purchase.
Returns:
At Shady Customs, we do not accept returns for reasons other than product defects or damages. Our products are not resellable once they have been opened or installed, therefore, we cannot accommodate returns for reasons such as change of mind or incorrect ordering.
Exceptions:
In rare cases where a return is approved for reasons other than product defects or damages, a restocking fee of [insert percentage]% will be deducted from the refund amount to cover handling and restocking costs.
How to Initiate a Refund or Return:
If you believe you are eligible for a refund or return, please follow these steps:
- Contact our customer service team at [insert contact information] within 7 days of receiving your order.
- Provide details of the issue, including order number, product name, and nature of the problem.
- Our customer service team will guide you through the process and provide further instructions on returning the item if necessary.
Note:
- All returned items must be in their original packaging and unused condition.
- Customers are responsible for the cost of return shipping unless the return is due to our error.
- Refunds will be processed within [insert number] business days of receiving the returned item.
Contact Us:
If you have any questions or concerns regarding our refunds and returns policy, please don’t hesitate to contact us at [insert contact information]. Our dedicated team is here to assist you.
Thank you for choosing Shady Customs for your car and motorcycle accessory needs.